Our Commitment to You

Return Window

We understand that sometimes a purchase may not resonate as expected. Our return window is 30 days from the date of delivery. This allows for adequate time to assess your selection. After this period, we cannot accept returns. Please ensure that any products returned are within this timeframe to maintain eligibility for a refund.

How to Initiate

To initiate a return, please visit our website and navigate to the customer service section. Here, you will find detailed instructions on how to proceed. We recommend retaining all original packaging and documentation. This will facilitate a smooth return process. For further inquiries, our contact page.

What’s Returnable

Items eligible for return include unopened and unused candles in their original packaging. If any item does not meet these criteria, it will not be accepted for return. We appreciate your understanding as this ensures the quality of every product we offer.

What’s Final Sale

Certain items are deemed final sale, including those marked as such during the purchasing process. These items cannot be returned or exchanged. We advise careful consideration before completing your purchase of any final sale product.

Refund Method & Timeline

Refunds will be processed using the original payment method within 7-10 business days from the receipt of your returned item. Please note that depending on your financial institution, it may take additional time for the funds to reflect in your account. Restocking fees may apply to certain returns as indicated at the time of purchase.

Damaged or Wrong Items

In the event that you receive a damaged item or an incorrect product, please contact us immediately through our contact page. We will resolve these matters promptly. Documentation, such as photographs of the item, may be requested to expedite the process.

Return Shipping

Customers are responsible for return shipping costs unless otherwise specified. We advise using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee receipt of returned items without tracking.

Exchanges

Exchanges are offered for defective items only, subject to availability. If you wish to exchange a product, please follow the return process first. Once we receive your returned item, you may place a new order for the desired product.

Cancellations

Cancellations can be requested within 24 hours of order placement. After this period, cancellations may not be possible as the order may have already been processed. For any cancellation requests, contact us via our contact page.